Gaya APA
TJIPTONO, F.
(2017).
Service Management Mewujudkan Layanan Prima
(
3)
.
Yogyakarta:
Andi Publisher.
Gaya MLA
TJIPTONO, FANDY.
"Service Management Mewujudkan Layanan Prima".
3
Yogyakarta:
Andi Publisher,
2017.
Text.