Gaya APA
TJIPTONO, F.
(2005).
Prinsip-Prinsip Total Quality Service
(
1)
.
Yogyakarta:
Andi Publisher.
Gaya MLA
TJIPTONO, FANDY.
"Prinsip-Prinsip Total Quality Service".
1
Yogyakarta:
Andi Publisher,
2005.
Text.