Gaya APA

PAYNE, A., TJIPTONO, F. (1993). The Essence of Services Marketing Pemasaran Jasa (2). Yogyakarta: ANDI.

Gaya MLA

PAYNE, ADRIAN., TJIPTONO, FANDY. "The Essence of Services Marketing Pemasaran Jasa". 2 Yogyakarta: ANDI, 1993. Text.